1. Purpose

Ebra Partners Pty Ltd is committed to protecting your privacy and maintaining transparency about how we collect, use, disclose and manage personal information in accordance with Australian privacy laws.

Our Privacy Policy (this Policy) intends to inform you of how we collect, use and disclose personal information, and the actions we take to protect it. This Policy applies to all individuals with whom we deal, including clients, prospective clients, referrers, contractors, website visitors and other third parties.

This Policy provides you with information about how we manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Terms and Definitions

For the purposes of this Policy:

Term	Definition
Personal Information	Information or an opinion, true or not, recorded in any form, about an individual whose identity is apparent or reasonably ascertainable from the information or opinion. Personal Information does not include: Internal employee records that do not include health information. Personal information contained in a generally available publication.
Sensitive Information	A subset of personal information that is generally given a higher level of privacy protection, including health and genetic information, racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record and some types of biometric information.
You, your	An individual whose personal information is collected, held, used or disclosed.
We, us and our	Ebra Partners Pty Ltd.

3. What We Collect

We collect personal information reasonably necessary to:

conduct our legal practice;
provide legal services;
manage our business operations; and
comply with legal obligations.

The types of personal information we may collect will depend on your business with us. This may include:

name, job title, address and contact details;
verification of identity details;
instructions related to your matter;
financial and billing information;
sensitive information, where necessary and with your consent; and
information included in a job application when you apply for a job with us.

4. How We Collect Personal Information

Except as otherwise permitted by law, we collect information in various ways including:

directly from you in person, over the phone, by email or through forms;
from third parties, for example referrers, courts, government agencies or an employment reference;
from authorised representatives;
through written correspondence; and
from publicly available sources.

We will not collect personal information by unlawful or unfair means.

5. Why We Collect

We collect, hold, use and disclose personal information for the purposes of:

providing legal advice and services;
assessing creditworthiness;
managing your matter, including practice administration;
client relationship management;
billing, accounting and debt recovery;
marketing, with your consent;
maintaining cyber security;
answering queries and complaints; and
recruiting employees.

6. Information Sharing

Your personal information may be shared with third parties where necessary, including:

barristers, experts, advisers or other legal practitioners engaged to assist with your matter;
courts, tribunals and regulatory authorities where required;
service providers, for example IT, cloud storage (SharePoint) and practice management software providers (SILQ);
financial institutions for billing and payment processing;
government regulators (for example, under anti-money laundering laws); and
referees whose details are provided to us by job applicants.

We may also collect, disclose or use personal information if required or authorised by or under law.

In addition, we may also share personal information with contracted service providers including:

data storage and archive service providers;
printers; and
delivery and shipping providers.

7. Data Security

We prioritise the security of your data and take reasonable steps to protect personal information from misuse, unlawful access, interference, loss or unauthorised disclosure, including:

practice management software which provides SOC 2 Type II compliance;
access controls and information barriers where required;
staff training; and
secure physical storage.

Despite these efforts, no online transmission or storage is completely secure, and we cannot guarantee absolute protection against all risk.

8. Access

You may request access to the personal information that we hold about you. We will respond to such requests in accordance with the Privacy Act and the APPs, and may require verification of identification prior to actioning any request.

To request access, please contact our office.

9. Correction

If you believe any personal information is incorrect, incomplete, out of date or misleading, you may request that we correct it.

We will take reasonable steps to correct the information to ensure it is accurate, up to date, complete and not misleading.

10. Complaints

If you have a complaint about how we have handled your personal information, please contact our Privacy Officer. We aim to investigate your complaint properly and respond with an outcome in a timely manner.

If your complaint cannot be resolved with us, you may lodge a complaint with the Office of the Australian Information Commissioner or the applicable state body.

Contact Us

For any questions about this Policy, or to request access to or correction of your personal information, contact us on 1800 845 143 or visit our office at 1059 Mt Alexander Road, Essendon VIC 3040.